Achieve customer satisfaction by engaging FlipChip International Employees to provide products and services that meet or exceed customer requirements through continual improvement.
FlipChip International, LLC (FCI) has established, documented, implemented, and maintains a quality management system (QMS) that conforms to the requirements of ISO/TS 16949, in conjunction with ISO 9001:2000. FCI is committed to continually improve the effectiveness of the QMS.
FCI’s documented quality system is designed and implemented to ensure that processes are performed to specification and that products meet customer requirements.
FCI’s Quality Management System is based upon a “process approach” to quality management with a focus on customer satisfaction, demonstrated by:
a) Identifying the processes needed for the quality management system and their application throughout the organization. These processes are described in the Quality Manual and Quality Procedures. Each organization may generate additional procedures and work instruction documents as needed.
b) Determining the sequence and interaction of the processes. A high level map of this interaction is shown in Appendix A FCI Business Cycle Process Map, and more detailed maps are shown in the Quality Procedures.
c) Determining criteria and methods needed to ensure that both the operation and control of these processes are effective.
d) Ensuring the availability of resources and information necessary to support the operation and monitoring of these processes.
e) Monitoring, measuring and analyzing these processes.
f) Implementing actions necessary to achieve planned results and continual improvement of these processes.
g) Ensuring control over processes that are outsourced to subcontractors.